At Grupotel Hotels & Resorts, we work to ensure you enjoy a safe experience before, during, and after your stay.

Protecting your personal data and transactions is a responsibility we take with the utmost commitment. To achieve this, we implement security measures and work with specialized technology providers to safeguard information within our systems.

Our Official Channels

Grupotel communications are carried out exclusively through our official channels and only include links to our website.

• Our website is https://grupotel.com.
• Whenever we contact you, it will be from one of the following domains: @grupotel.com, @mail.grupotel.com.
• Any other domain or website does not belong to Grupotel Hotels & Resorts.

If you receive an email, message, or phone call requesting personal information, banking details, or payment processing, we recommend that you always verify its authenticity before opening the message and/or responding.

Tips to Protect Your Information

• Always access our official website and authorized booking channels.
• Verify that emails come from official Grupotel domains.
• Be cautious of urgent communications requesting immediate payments or sensitive information.
• Do not open links or messages from domains other than those listed above.
• Do not share passwords or banking information through unverified links or messages.

If You Detect a Suspicious Communication

If you receive a message and have doubts about its authenticity, our team will be pleased to assist you. Contact us at (+34) 971 708 240 or info@grupotel.com.

If you receive any message that seems suspicious, comes from an unrecognized address, or if you believe your personal data may have been compromised, please inform us and report it to protecciondedatos@grupotel.com.

You may contact us to verify any communication before taking action or sharing information.

Impersonation Alerts

From time to time, fraudulent attempts may occur using the Grupotel name through emails, messages, or unofficial domains.

If you believe you may have interacted with such a message or shared personal or banking information, you may:

• Contact your bank immediately to verify the security of your information.
• Report the incident to protecciondedatos@grupotel.com, attaching the suspicious email or message for our review.
• Report the matter to the relevant authorities if necessary.

Our Commitment

The trust of our guests is one of the values that guide us. We protect your privacy, continuously strengthen our security systems, and work to ensure a safe digital experience in every interaction with Grupotel Hotels & Resorts.