LEGAL NOTICE AND TERMS AND CONDITIONS OF USE OF THE WEBSITE

Access to the website grupotel.com gives you the condition of USER and implies full and unreserved acceptance, from the moment you access or begin to use this website, of the latest version of this legal notice and privacy policy, without prejudice to the general terms and conditions of purchase which must be accepted and observed, where applicable. Therefore, we advise you read these documents before using the features offered by this Website, and each time you access it, since we reserve the right to change, add or remove any of these conditions at any time.

Mere access to this Website does not imply in any case the existence of a commercial relationship between the user and the website.

1. OWNER OF THE WEBSITE

Pursuant to the provisions of Article 10 of Information Society and Electronic Commerce Services Law 34/2002, of 11 July, the following information about the owner of this Website is provided:

• Owner of the Website: GRUPOTEL DOS, S.A. (hereinafter, GRUPOTEL)
• Registered address: Artá-Pto. Alcúdia, 68 de (07458) Can Picafort. Santa Margarita, Spain.
• Tax identification no.: A07919087
• Registration data: Registered on the Trade Register of Mallorca, in Volume 1611, Sheet 111, Section 8, Page PM-30685, and in the general register for tourist companies, activities and establishments of the Balearic Islands and the Island of Mallorca.

In addition to the registered office, the following channels are made available to users to address any requests, queries or complaints:

• Website contact form.
• Information on prices and bookings, hotels and general suggestions or comments: info@grupotel.com.
• Complaints made following a stay at one of our hotels: emails must be sent to the email address of each hotel appearing on the voucher and on the hotel’s own Website.
• Suggestions and comments on the Website: direccion.ecommerce@grupotel.com.
• Technical problems when using the Website: webmaster@grupotel.com.
• : +34 971 85 00 61

1. TERMS AND CONDITIONS OF USE OF THE WEBSITE

1. Introduction. On this Website, GRUPOTEL provides information on hotels belonging to the Grupotel Resorts & Resorts chain, and users can request information on room availability, rates, accommodation searches by date, services offered or rates and make bookings directly online. By accessing and using this website, you agree to the terms and conditions set out below. Therefore, you are advised to carefully read this section before starting to browse.
2. Obligations of Users. Users agree to use this Website lawfully, in accordance with the provisions of these terms and conditions and so as not to jeopardise the rights or interests of GRUPOTEL or third parties. By way of example but under no circumstances limited or exclusive, the user also undertakes to:

• Not engage in activities that are illegal or contrary to public order or good faith;
• Not use the information published on the Website to send unsolicited communications (spam);
• Not insert or disseminate on the website information or content which is false, deceitful, ambiguous or inaccurate which would mislead the recipients of such information, nor disseminate content that is racist, xenophobic, pornographic, supports terrorism or which constitutes a violation of human rights or the rights of minors;
• Refrain from doing anything which may entail a violation of the intellectual property rights of GRUPOTEL or third parties;
• Not cause damage to the physical and logical systems of GRUPOTEL, its suppliers or third parties;
• Not introduce or spread computer viruses on the network or use any other physical or logical systems that are capable of causing the aforementioned damage;
• Not remove, alter, evade or manipulate any protection device or security system installed on this Website.

3. Liability disclaimer. This Website is provided ‘as it is’ and is used at the user’s own risk. Therefore, neither GRUPOTEL, nor its directors, employees, suppliers or collaborators are liable for damages of any nature, either direct or indirect, resulting from use of the website, with GRUPOTEL expressly excluding, to the extent provided for by law, any guarantees, either express or implied.

GRUPOTEL does not guarantee the availability or accessibility of the Website, although it will make all reasonable efforts in this regard. The website may be down at certain times for as long as is necessary to carry out necessary maintenance work.

GRUPOTEL is not liable for any damage resulting from interference, downtime, computer viruses, telephone breakdowns or disconnections due to causes beyond the company’s control; delays or deadlock in the use of this electronic system caused by deficiencies or overloads in the data processing centre, telephone lines, the Internet or other electrical systems; or any other changes that may be made to users’ software or hardware. Nor does it guarantee the absence of viruses, malware, Trojan horses or other elements that may cause alterations to the user’s computer system, documents or files. It does not accept liability for damages of any kind caused to the user for this reason. Similarly, GRUPOTEL is not liable for damages caused by third parties due to illegal interference beyond its control.

Nor is it liable for damages caused by the use or misuse of the content of the Website, nor for any consequences arising from errors, defects or omissions in the content appearing on this website provided by the users themselves or other third parties. GRUPOTEL does not accept any obligation or liability in respect of services it does not provide directly.

4. External links. Under no circumstances shall GRUPOTEL assume any responsibility for the content of links belonging to another website, nor shall it guarantee the technical availability, quality, reliability, accuracy, comprehensiveness, accuracy, validity or legality of any material or information contained in any such links or other websites. Likewise, the inclusion of these external links on the website does not suggest any type of association, merger or business interests in the organisations/companies in question.
5. Denial of access. GRUPOTEL reserves the right to deny access to the Website to users who violate these terms and conditions, as well as in the event of unexpected technical or security problems, or in compliance with a legal requirement and/or a police, court or administrative order. Such cancellation or suspension will be made at the sole discretion of GRUPOTEL and will not lead to any compensation.
6. Intellectual property and copyright. Without prejudice to the content over which third parties hold intellectual property rights, the Website’s intellectual property rights, the domain name, its source code, design and browsing structure and elements contained therein (including images, sound, audio, videos, software and texts, trademarks and logos, colour combinations, structure and design, etc.) are owned by GRUPOTEL, which has the exclusive right to exploit them in any way it wishes, particularly within the context of the rights of reproduction, distribution, public disclosure and transformation, as provided for by the current Spanish Intellectual Property Law. Reproduction, distribution and public disclosure, including any means of making available all or part of the content of this website, on any medium or by any technical means, are expressly prohibited, without the authorisation of GRUPOTEL or, if applicable, the third parties holding the intellectual property rights or copyright for the content concerned. Notwithstanding the above, users of the Website can view the elements that it contains and even print, copy and store them on the hard drive of their computer or any other physical medium, provided that it is solely and exclusively for personal and private use. Organisations or persons who, upon obtaining the authorisation of the owner of this website, provide a link to it on their own website, must guarantee that it only allows access to this Website or service but does not reproduce its content or services.
7. Nullity of the clauses. If one or more of the clauses contained in these general terms and conditions is declared totally or partially null, void or unenforceable, this will affect only the provision or part in question and this provision shall be deemed severable from the remaining terms and conditions without affecting their validity or enforceability.
8. Acceptance. Access to the Website and its use necessarily mean that each and every one of these terms and conditions of use are expressly accepted by you.
9. Applicable law and jurisdiction. Without prejudice to the rights granted to consumers by Royal Legislative Decree 1/2007, of 16 November, this website shall be governed by Spanish law and its conflict of law rules. Any dispute arising from its use or services linked to it shall be submitted to the jurisdiction of the competent courts corresponding to the registered address of Grupotel, users expressly waiving any other jurisdiction that may apply to them.

The European Commission makes a platform for online dispute resolution available to consumers, who can access it through the following link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage.

Version 1.0 – April 2018