Last modified: August 2025

This privacy policy applies to the website www.grupotel.com.

Please read it carefully. It contains important information about the processing of your personal data and the rights you have under current regulations.

 

We reserve the right to update our Privacy Policy at any time due to business decisions, as well as to comply with potential legislative or jurisprudential changes. If you have any questions or need clarification regarding our Privacy Policy or your rights, you can contact us through the channels indicated below.

You declare that the information you provide to us, now or in the future, is correct and truthful, and you agree to notify us of any changes. If you provide the personal data of third parties, you agree to obtain the prior consent of those affected and to inform them of the content of this policy.

Generally speaking, the fields on our forms that are marked as mandatory must be completed in order to process your requests.

1. Who is responsible for processing your data?

The person responsible for the processing of personal data collected on this website is:

Responsible: GRUPOTEL DOS, S.A. (hereinafter GRUPOTEL HOTELS & RESORTS).

Postal address: Crta. Alcudia, 68 de (07458) Can Picafort. Santa Margarita, Spain.

Telephone: +34 971 85 00 61 Fax: +34 971 85 13 18

GRUPOTEL's Privacy Officer email: protecciondedatos@grupotel.com

2. Why will we process your data and on what legal basis?
3. User Relationship Management

We process the data our customers and users provide in their inquiries, such as identification and contact information, to respond to their requests. This processing is necessary for the execution of a contract or the implementation of pre-contractual measures at the request of the interested parties.

1. Sending commercial communications and managing the distribution list

We process the identification and contact data provided by our customers, people who sign up to our distribution list and users who submit a query to us via the contact form, to send them non-personalised commercial communications from the GRUPOTEL chain and to manage their distribution lists.

• The sending of commercial communications from the GRUPOTEL chain by electronic means is based on your consent. To stop receiving commercial communications from GRUPOTEL, you can use the link provided for this purpose in our communications or send an email to the following address: webmaster@grupotel.com.

To manage the distribution list, GRUPOTEL HOTELS & RESORT classifies the recipients of its communications based on their customer status, language, and market of origin. This processing is based on GRUPOTEL HOTELS & RESORT's legitimate interest in segmenting the recipients of its communications.

In order to weigh this interest against your rights and freedoms, the following has been determined:

• The processing is compatible with the reasonable expectations of the data subjects, as it constitutes processing incidental to the sending of commercial communications and allows recipients to receive them in a format and content adapted to their language and market.
• The processing does not pose a significant threat to the privacy of data subjects, as it consists of a simple classification based on objective criteria that do not allow for inferring new information about the data subjects. Technical and organizational measures have been adopted to prevent the creation of commercial profiles, predictions, or individualized behavioral analyses of the customer data set. Furthermore, data subjects retain control over their information by being offered the opportunity to opt out of receiving commercial communications at any time.

1. Statistical and quality management purposes

In order to evaluate and manage the quality of our services, we compile statistics based on aggregated data obtained from transaction data and website browsing data, e.g. IP address, weblogs, pages visited or actions performed on the website (more information in our cookie policy).

These processing operations are based on our legitimate interest in assessing and managing the quality of our services. In balancing this interest against your rights and freedoms, it was determined that the processing had a limited impact on the data subject's privacy, met their reasonable expectations, and did not pose significant threats.

1. Website administration and security

We process browsing data (IP addresses or logs) to administer and manage the security of the website.

This processing is based on our legitimate interest in ensuring the security of the website. This interest is expressly recognized by Recital 49 of the GDPR. In weighing this interest against your rights and freedoms, we have taken into account that this processing corresponds to general security practices and does not pose significant threats to the data subjects.

3. How long will we retain your data?

Generally, we retain your data for the duration of your relationship with us and, in any case, for the periods provided for in applicable legal provisions, for example, in accounting and tax matters, and for the time necessary to address potential liabilities arising from the processing. We will delete your data when it is no longer necessary or relevant for the purposes for which it was collected.

Browsing information will be deleted once the web connection is terminated and the statistics are compiled. Data processed for commercial purposes will remain valid until you request its deletion.

4. To whom can we communicate your data?

Your data will only be disclosed to third parties by legal obligation, with your consent, or when your request requires such disclosure.

5. What are your rights?

You have the right to obtain confirmation as to whether or not we are processing your personal data and, if so, to access it. You may also request that your data be corrected if it is inaccurate or that incomplete data be completed, as well as request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

Under certain circumstances, you may request that the processing of your data be restricted. In such cases, we will only process the affected data for the establishment, exercise, or defense of legal claims or for the protection of the rights of others.

Under certain conditions and for reasons related to your particular situation, you may also object to the processing of your data. In this case, we will stop processing the data except for compelling legitimate reasons that override your interests, rights, and freedoms, or for the establishment, exercise, or defense of legal claims.

Likewise, and under certain conditions, you may request the portability of your data so that it can be transmitted to another data controller.

You may revoke the consent you have given for certain purposes, without affecting the lawfulness of processing based on consent prior to its withdrawal, and file a complaint with the Spanish Data Protection Agency.

To stop receiving commercial communications from GRUPOTEL, you can use the link provided in our communications or send an email to the following address: webmaster@grupotel.com.

While no automated individual decisions are made that produce legal effects on our users or significantly affect them in a similar way, we inform you that you also have the right to object to the adoption of automated individual decisions that produce legal effects on you or significantly affect you in a similar way, where this right applies in accordance with Article 22 of Regulation (EU) 2016/679.

To exercise your rights, you must send us a request accompanied by a copy of your national identity document or other valid identification document by mail or email to the addresses indicated in the section "Who is responsible for the processing of your data?"

You can obtain more information about your rights and how to exercise them on the Spanish Data Protection Agency's website at www.aepd.es